Support Desk

Contact Staked Casino and Get Answers in Minutes

Live chat, e-mail and phone reach a real person around the clock, with typical waits of two, four hours and five minutes respectively.

Start Chat Now Join 213,000+ players

Paid today

718,616 A$

4,457 Playing now

MGA LicensedRegulated by Malta Gaming Authority under license MGA/B2C/201/2007, operational since 2007.

Fast PayoutsAverage withdrawal processed in 15 minutes. A$110M paid monthly to players.

Data Protection256-bit TLS encryption. Audited by iTech Labs and Gaming Laboratories International.

Talk to Staked Casino

Staked Casino Support, Three Lines

Each line below says what it handles best and how long a reply normally takes, so the first try works.

Start a Chat

Chat is best for anything live on your screen, from a stuck withdrawal to a bonus that did not land, and a reply normally comes in two minutes.

Open Chat

What Should I E-mail?

Longer cases such as documents or account history go to [email protected], answered within four hours so nothing gets lost in a chat window.

Write Support

Can I Speak to Someone?

Call +61 2 7916 0703 (AEST) when you want a voice and a decision, usually within five minutes, and keep your account e-mail open while you talk.

Call Support

Staked Casino in Australia

Support That Suits Australian Hours

Use this when you are playing from Australia and want a local number, a known time zone and rules you can check.

Reach Us

Australian phone+61 2 7916 0703

Time zoneAEST

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Supervision

RegulatorMalta Gaming Authority, MGA/B2C/201/2007

Gambling Help

Help organisationsGambling Help Online, Lifeline Australia, National Self-Exclusion Register

What Should I Have Ready Before Contacting Support?

Line up the following before you open a chat or send a message.

Your account email address
The payment method you used
Any transaction reference or ID
Screenshots of the issue
Your photo ID if verifying

You Have an Address

You Have a Specific Issue, Use Its Desk

You will pick the correct inbox first go, so your message lands with people who already handle that exact job.

Account

General support desk[email protected]

Verification and KYC[email protected]

Payments

Deposits and withdrawals[email protected]

Other

Complaints team[email protected]

Privacy and data requests[email protected]

Business and partnerships[email protected]

Checking the Operator

Licensed Operator, Not an Anonymous Site

This block settles exactly which company holds your account and under what licence.

Company

Legal NameStaked Casino Ltd.

Company NumberC-40879 (Malta)

AddressTower Road, Msida

Licence

RegulatorMalta Gaming Authority

Licence NumberMGA/B2C/201/2007

Written Contact

Support Email[email protected]

Staked Casino Answer Times

Round the Clock, Not Office Hours

Staked Casino staffs every channel around the clock, and these are the typical reply speeds.

Live Chat

Live Chat HoursAvailable 24/7

Chat First ReplyAbout two minutes

Time ZoneAEST

E-mail

E-mail Address[email protected]

E-mail ReplyAbout four hours

Phone

Phone Number+61 2 7916 0703

Phone Waiting TimeAbout five minutes

Five Questions, Five Answers

Read These Before You Message Us

Leave with the right desk, the right words and the right next step already in hand.

trustWhat if the first answer I get does not solve it?+

Nothing is final after one reply: ask for the answer to be checked by a supervisor. If that review leaves you where you started, send your case to [email protected], then to the Malta Gaming Authority with the same details.

trustWhat happens when I ask to close my account?+

Support closes it once you ask, and any balance left is returned to you under the payment terms. Closure is final, so reopening later needs a fresh account application from you. Deposits stop the moment the account is shut.

trustWhen can I get help in Finnish or Norwegian?+

Four languages are covered on every shift: English, German, Finnish and Norwegian, at any hour you need them. Writing in English brings the quickest reply, since the whole team works in it. A message in any of the other three is routed to an adviser who speaks it.

trustWhat happens when I ask for a copy of my data?+

Send the request to [email protected] and state whether you want a copy or deletion. A copy is prepared within the legal window and reaches your inbox. Deleting data we must keep for licensing or tax reasons is not possible, and the reply will list what stays.

trustWhere do I check where Staked Casino is licensed?+

A Maltese licence covers this site, number MGA/B2C/201/2007, held by Staked Casino Ltd. and issued by the Malta Gaming Authority. Questions on that licence are answered by email, not by a regulator hotline, because we hold the paperwork.

When a Reply Misses

Escalate Only After Support Has Tried

After reading it, you will have taken your complaint to support and, if needed, to the regulator.

Describe What Went Wrong

Tell support what went wrong with your account, ideally with the transaction reference and any screenshots. Keep it to the facts so the team can trace it quickly.

The Agent's Decision

A support agent replies with a decision or a request for more detail. Read the response carefully and answer any questions in the same thread.

Staked Casino Senior Review

If the outcome still misses the mark, ask to have the matter escalated inside Staked Casino. A senior staff member reviews the case and responds in writing.

Should I Go to the Regulator?

Still unresolved after that final review? You can take the complaint to the Malta Gaming Authority, whose details appear above.

Where Do I Get Help With Gambling?

Help for gambling problems sits outside any operator: free services across Australia listen without judgement, and they answer to nobody in the industry. Gambling Help Online, Lifeline Australia and the National Self-Exclusion Register cover the country.

Gambling Help Online. Free counselling, self-help tools and a referral path for anyone worried about their own play or someone else's.

Lifeline Australia. Crisis support for emotional distress, staffed by trained responders who also handle worries tied to betting.

National Self-Exclusion Register. One national list that blocks you from gambling services across providers in a single step, for a chosen period.

Learn More