Before the first bet

Responsible gambling tools built into your Staked Casino account

Play only from 18+, and deposit limits, loss limits, session reminders, time-out periods and self-exclusion sit in every Staked Casino account.

Set a deposit limit

MGA LicensedRegulated by Malta Gaming Authority under license MGA/B2C/201/2007, operational since 2007.

At the start

The essentials in five lines

You will know the age, the regulator, the register, the helpline and where to ask.

Minimum age18+

LicenceMalta Gaming Authority, MGA/B2C/201/2007

National registerBetStop

National Gambling Helpline1800 858 858

Limit questions[email protected]

Guardrails you own

Switch on the limits that suit you

Staked Casino puts these controls inside the account, so the choice is yours from the start.

What can I pay in?

Caps what you pay in over a period you choose, so each session starts from an agreed number. Turn it on before your first deposit.

After a run you regret

Sets the most you will lose in one stretch of play and stops the session there. Switch it on if chasing losses has become a habit.

Session reminders

Flags how long you have played, so a long stretch does not pass unnoticed. Enable it when you tend to lose track of time.

A break, not a goodbye?

Pauses your account for a break you choose, without closing it. Use one when you want distance for a while and plan to return.

Limits end, exclusion begins

Closes your account to play and keeps our marketing away, for when limits are not enough. BetStop is the national register for licensed wagering providers.

Protection done early

Your first deposit limit, step by step

The worry that limits are complicated: setting one is a short job, and free counselling is there too.

Where are the settings?

Read first, change second

Find the limits page inside those settings. Read what each control covers before you change anything, so the choice matches what you want.

Cap the right thing

Pick deposit, loss or session time for the worry you have. A deposit cap guards money going in; a loss cap guards the session.

Seeing the cap in place

Save the limit, then reopen that page and check it shows. Note the figure you set, so you know where the ceiling is.

Someone to call

A person to speak with, free of charge

Reach for this block when play has stopped feeling light and you want someone outside the casino to talk to.

National Gambling Helpline

Call the National Gambling Helpline any hour of any day for free, confidential counselling by chat, email or phone, plus self-help tools and a directory of local services; the code adds the phone number and link. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Join Gamblers Anonymous Australia for peer support meetings held around the country, where people who gamble and their relatives sit with others facing the same situation; the code adds the name and link. gaaustralia.org.au

National Debt Helpline

Ring the National Debt Helpline for free financial counselling about gambling debt on weekdays between 9:30 and 16:30, a calm place to sort out what is owed; the code adds the phone number and link. ndh.org.au

How long a break do you want?

A short time-out. Start a time-out in your account for a few hours or a few days and you cannot play or deposit for that stretch. It lifts by itself when the period ends, so nothing has to be undone by hand.

Close your access. Ask for self-exclusion in your account and access closes for a long period of your choosing, with no early way back once it begins. Contacting support before you set it is worth the few minutes.

A stop that follows you. Apply through BetStop, the national register run by the Australian Government through ACMA, for a minimum of three months and up to lifetime. Once listed, licensed wagering providers cannot take your bets or send you marketing. betstop.gov.au

Under 18 Never Plays, Family Always Counts

Prove Your Age First. Confirm you are 18 or older before you register, because the age check runs before the account opens. Send photo ID, proof of address and a card image before your first withdrawal clears.

Blocked Before They Ask. Put blocking software on the home laptop and on any phone a child can reach. Filtering gambling domains at device level means the page does not load unless a password is given.

Watching Someone Struggle. Choose a calm moment and describe what you have seen, without blame or accusation. Then call the National Gambling Helpline yourself, since its counsellors advise relatives as well as players.

Signs that say slow down

Catching these signs early keeps a habit small and lets you act while a limit or a pause still feels easy to set. Naming what you notice is the first step, not a verdict on you.

Look for these in your own week rather than in someone else's.

Chasing a loss with a bigger deposit
Playing longer than you planned
Hiding your play from people close to you
Borrowing money to keep playing
Thinking about the next session at work
Feeling flat when you cannot play
Spending bill money on a session

Protection Basics

When the Play Needs to Stop

Use these answers in the moment you are weighing a limit, a pause or a full stop.

Can I call the helpline about my brother's gambling?+

Yes. The National Gambling Helpline answers relatives as well as players, at no cost and at any hour of the day. Talking through what you have noticed is a reasonable first step, and you do not have to be the one gambling to ring.

Can a self-exclusion be lifted before the period ends?+

No. A self-exclusion runs for the whole period you chose, so pick a length you can keep. Joining BetStop holds for at least 3 months, and leaving it earlier needs a statutory declaration of having seen a counsellor or GP.

Can I change a deposit limit after I have set it?+

Yes. Return to the same section of your account where the limit was set and choose a new figure there. Adjusting it when your budget shifts is what keeps the cap useful.

What does a time-out do to my account while it runs?+

A time-out switches play off for the stretch you choose, and sessions can start again once it ends. Everything else on the account stays as it was, so the pause never loosens a limit you set.

Can support close my account permanently if I ask?+

Yes. Ask the support team by email to close it for good, and they will confirm when it is done. BetStop is a separate step if you want other providers blocked too.