Withdrawal on hold

Pending to paid: Staked Casino KYC

The banner asks for documents because the licence demands it; a clean check keeps play fair and takes about 13 hours.

Start the check

MGA LicensedRegulated by Malta Gaming Authority under license MGA/B2C/201/2007, operational since 2007.

Waiting on a payout

Answers that unblock your withdrawal

Six lines settle the usual worry: whether the check delays a withdrawal, and how long the wait runs.

Who checks

Staked Casino Ltd.

Licence held

Malta Gaming Authority, MGA/B2C/201/2007

Time needed

13 hours

Mandatory by

Before the first withdrawal

Where to ask

[email protected]

Minimum age

18+

Camera in hand

Get it right on the upload

Four moves take you from a blank upload screen to a cleared file, with the snags named.

Find the tab fast

A menu tab marked Verification sits under your profile; open it as soon as the banner appears so the upload screen is ready ahead of the payment step.

Lying flat in daylight

A photo box asks for both sides of your photo ID; lay it flat in daylight, keep all four corners inside the frame and skip the flash.

Covered middle, clear ends

A card image field asks for the payment card you used; cover the middle digits, but keep the first six, last four and your name readable.

While the queue moves

A status bar turns amber while a reviewer works through the queue; the target is 13 hours, so check the same tab before you ask support for news.

Fewer rejections

Photo ID, address, card

Since 2007 this house has asked for a short set of papers under its Malta licence, nothing more.

Photo ID

ConfirmsYour name, face and date of birth

Must showAll four corners, no glare, in date

Proof of address

ConfirmsWhere you actually live now

Must showFull page, your name, address, recent date

Payment card image

ConfirmsThe card behind your deposits

Must showCard number masked, your name visible

Timing guide

Knowing when the check lands

Here the ask is tied to a real event, so nothing arrives without a stated reason.

Sign-up details that clash

A banner flags a mismatch between your sign-up details and the document you sent, and the file pauses until a photo ID confirms the spelling.

A first-time method

The payment screen shows a fresh method, and the licence asks us to confirm the card or wallet belongs to you first.

Usual play, unusual sum

An alert on the payment screen appears when a sum sits far above your usual pattern, and it asks what the money is for.

Your first payout

The withdrawal screen greets a first payout with a document request, because the licence requires a verified account before any money leaves the casino.

Money checks under the licence

The screen may ask where your money comes from, and the reason sits in the licence: the Malta Gaming Authority, under MGA/B2C/201/2007, requires every operator to know the origin of the funds it handles. It is routine, never an accusation aimed at you.

Depending on the sum and the method, a few kinds of paper can settle the question.

Recent bank statements
Payslips from your employer
A tax notice or assessment
Proof of a property sale
A pension or benefit letter

Refused once, accepted next

Is a corner missing? A cropped corner or a hard shadow leaves part of the page unreadable, so the reviewer cannot confirm the details we need. Place the whole page on a dark, flat surface. Hold the phone directly above, not at an angle.

A saved screenshot. A screen grab carries no texture and can be edited, so it cannot stand as proof that the paper itself exists. Lay the original document down and photograph it. Use the camera on your phone, not a saved image.

Whose name is on it? The name on the bill differs from the account, and the file needs one version of you before it can proceed. Choose a bill that shows the account name exactly. Keep the spelling identical across every page.

The file is open

What clears up the waiting

Every loose end about the identity file, settled in a few lines each.

Who licenses Staked Casino and what number is on the licence?+

The Malta Gaming Authority issues it, and the number is MGA/B2C/201/2007. Staked Casino Ltd. holds that licence from the regulator, registered at Tower Road, Msida under company number C-40879. That regulator is why the identity file exists at all.

Is my passport scan safe once I send it?+

Uploads travel over 256-bit TLS, the same protection your bank uses. Only the verification team opens the file, and it stays with the account record rather than being passed around. If anything about handling bothers you, [email protected] takes questions directly.

When will I be asked for documents?+

At the latest before your first withdrawal leaves the account, and it can come sooner, at registration or your first deposit. The licence sets that outer limit, so the file is never optional at payout time. Getting it in early simply means the money moves without a pause.

What if my ID photo gets rejected?+

A refused image usually means glare, a cropped corner or a blurry text block, and you simply send a sharper shot. The reply names what failed, so the second attempt targets that one fault. Nobody closes an account over a retake.

Do I have to upload everything all over again later?+

Once a document is approved it stays on file, so re-sending is not routine. A fresh copy is only asked when the old one expires or when the details on it change. Expect a quiet file, not a yearly chore.

My surname changed after a marriage, what happens then?+

Send the new photo ID plus the paper linking the old name to the new one, and the record is updated in one pass. Until that arrives the file shows two names, which stalls any payout. A short note to [email protected] along with both images speeds it up.